A team of experts at your service
The experience reached by our technicians in the field of balancing guarantees our customers the choice of a trusted partner for their balancing machines before, during and after the sale. A network of specialists will always be available to provide you with rapid and professional assistance. Our goal is to offer an optimal performance in a reduced time, fast maintenance, constantly trained and up-to-date technicians, making downtime as short as possible. Wherever you are thanks to our help desk service you will receive immediate assistance.
Thanks to the On-Site support service our technician will go to your branch to carry out all the necessary interventions to resolve the problem.
Wherever you are and at any time you need it our help desk service will allow you to get an immediate feedback on your warnings.
EBS Teleservice service is guaranteed on all machines. Thanks to this system it is possible to carry out a remote analysis of the problems detected on the machine. In addition, the customer can take advantage of this service to have updates about the machine software, without the need to request an intervention of the specialized technician, thus avoiding unnecessary waiting and limiting costs.
Depending on the problems encountered on your balancing machine we will offer you immediate support by sending spare parts, teleservice or qualified personnel, allowing your machine to resume normal production flow in the shortest possible time.
Training is a process of fundamental importance as it guarantees our customers a thorough knowledge of the machine, and this is why for each installation you will receive a training that will allow you to take full advantage of all the functionality and potential of our balancing machines.